Refund policy

RETURN AND REFUND POLICY

We have a 100% Satisfaction Guarantee. If you change your mind about your purchase, please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. We will offer you a refund which will exclude postage costs.

Please allow up to 14 days for this to be processed from the day you return the products.

Please note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

We do not offer refunds or exchanges for any scarves, jewellery, fragrances, Air-fresheners and food items purchased due to hygiene reasons. Please also note perfumes are not returnable once opened from the box and becomes unsealed. Loose perfume oils are not returnable.

All returns must be approved beforehand by almanaar Islamic Store– in the event of a return, please contact us via email to info@almanaar.co.uk

PLEASE NOTE REFUNDS CAN NOT BE OFFERED IN OUR UK STORES FOR ORDERS TAKEN ON THE WEBSITE.

Returns can only be carried out if you return your order to Customer Services at the below returns address.

If you have any issues with returning your items, please email info@almanaar.co.uk quoting your order number, name, items you wish to return and reason for return.

RETURNS ADDRESS

All mailed returns should be sent to the following address:

Almanaar Islamic Store,

430 Coventry Road,

Birmingham

B10 0UG

 

RETURN DELIVERY CHARGES

Unfortunately, we do not offer free returns. When returning items, you will be liable for postage cost.

We recommend any returns posted, are sent by tracked delivery as we cannot accept liability for any lost returns.

Any rejected parcels at the point of delivery or issues caused by the incorrect address being entered at checkout will be the buyer’s full responsibility and we reserve the right to deduct any related postage costs from the final refund amount.

FAULTY OR INCORRECT ITEMS

Each item at almanaar Islamic Store is thoroughly checked before dispatch. However in the unlikely event of damage, the damage/defect claims must be made within 3 days of package arrival. Please inspect your purchase immediately upon receipt as no claims can be honoured after 3 days.

Please contact us for return authorisation on damaged items and we will process a claim or issue a replacement. In the event of damage caused by shipping, the delivery company may require inspection so please retain all packing material.

Please allow up to 14 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email, please allow for at least 5 working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.

If your card has expired or has been declined, we will arrange for another method of payment.

NOTIFICATION OF RECEIPT OF YOUR RETURN

Once your returned order has been processed by our warehouse team, we will email yo to let you know.

If you do not receive an email from us within 14 days, please contact Customer Service and we will investigate this for you.

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.