Shipping policy

For same-day processing and dispatching, orders must be placed by 12:00pm (noon) Monday to Friday. Orders placed after 12:00pm (noon) on Friday will be processed the following Monday.

UK DELIVERY

Standard UK Mainland Delivery

Delivery is free on orders over £50 (applies to UK Mainland orders only). If you shop for less than £50, then the standard delivery cost will be £3.99. The cut-off time for processing orders on the same day is 12pm. We aim to deliver all standard deliveries within 3-5 working days. In very rare cases delivery may be subject to delays due to adverse weather if the delivery address is in a remote location or mislocated by Royal Mail where it might take up to 10 working days.

Next-Day Delivery

Next day (working) delivery P&P is £7.99. Orders placed on a Friday (after 12:00 pm), Saturday or Sunday will be dispatched on the following Monday and delivered Tuesday (Public Holidays excluded). Next day delivery service for large & heavy items such as home decors & furniture may take extra 2/3 days in some cases.

*Please note that some of the very heavy and fragile items (mentioned on the website) are not offered with delivery service, they can only be collected from our store.

EUROPEAN DELIVERY

European delivery takes 3-7 business days usually. However, please be aware that delays beyond our control, such as flight delays or customs clearance delays, may occur. Some of the large items for international delivery may cost extra, we will be able to inform you about the exact cost by email if it's different from the suggested delivery cost.

Note: Customer is responsible for any local taxes / international customs duties and customer clearance charges (if any). The customer will be liable for the postage costs of the parcel in case it is returned to us due to non-payment of customs and border charges.

INTERNATIONAL SHIPPING

International delivery charges & times will vary. International delivery takes 5-7 business days usually. However, please be aware that delays beyond our control, such as flight delays or customs clearance delays, may occur. Some of the large items for international delivery may cost extra, we will be able to inform you about the exact cost by email if it's different from the suggested delivery cost.

Note: Customer is responsible for any local taxes / international customs duties and customer clearances charges (if any). The customer will be liable for the postage costs of the parcel in case it is returned to us due to non-payment of customs and border charges.

FREE CLICK AND COLLECT

Store collection is FREE of charge and can be collected from 430 Coventry Road, Small Heath, Birmingham B10 0UG When collecting orders from the store, customers must provide a photo ID (Passport or Driving Licence). If they cannot provide a photo ID, they must provide a utility bill that matches the customer’s name and billing address. Without this requested information, the order cannot be collected. Please allow 2 hours to prepare your orders, you can call us to collect them earlier if you are in a hurry!